Sales and Customer Service

Sales
  • Sales Training Series (Includes 8 courses listed below)
    • Understanding Behavioral Styles for Sales
    • Prospecting to Create Interest
    • Establishing Credibility and Trust for Sales
    • Overcoming All Objections
    • Win/Win Negotiations
    • Gaining Commitments to Action/Closing
    • Customer-Focused Sales Interviews
    • Territory and Account Management.
Customer Service
  • Customer Service Series (Includes 7 courses listed below)
    • Understanding Behavioral Styles for Customer Service
    • Establishing Credibility and Trust for Customer Service
    • Win/Win Negotiations
    • Gaining Commitments for Action/Closing
    • Handing Customer Complaints
    • Questions are the Answer
    • Customer-Focused Sales Interviews
  • Customer Service Over the Phone
  • What Customers Really Want
  • Dealing with Difficult Customers