Programs A-Z

Take a look at our extensive list of courses offered. Looking to browse by category? Visit our services page.

  • Achieving Personal Excellence
  • The Art of Successful Delegation
  • Beyond Stress Management
  • Building Self Awareness for Young People
  • Communicating UP
  • Coaching Job Skills
  • Coping with Difficult People
  • Creative Confrontation: The Art of Negotiation
  • Customer Service Over the Phone
  • Customer Service Series
  • Dealing with Difficult Customers
  • Defining Team Roles and Responsibility
  • Delegating
  • Developing and Coaching Others
  • Developing Performance Goals and Standards
  • Effective Discipline
  • Effective Email Communication
  • Effective Negotiation Skills
  • Essential Skills of Communicating
  • Essential Skills of Leadership
  • Feedback: How to Give Constructive Criticism
  • The Five Dysfunctions of a Team
  • Giving and Receiving Feedback
  • Goal Setting for Success
  • The Great Balancing Act: Maintaining Work/Life Balance
  • Hiring the “Right” Person to Fit the Job Description
  • How to Develop and Deliver Dynamic Presentations
  • How to Handle Change and Upheaval
  • How to Plan and Conduct Effective Meetings
  • Improving Listening Skills
  • Improving Work Habits
  • Improving Communication and Interpersonal Relations
  • Improving Your Presentation Techniques and Skills
  • Increasing Your Emotional Intelligence (EQ)
  • Interactive Interviewing
  • Juggling Multiple Priorities
  • The Leadership Development Process
  • Leadership Training Series
  • Leading 2 Engage(TM)
  • Managing Conflict
  • Meeting Management
  • On the Job Training
  • Project Management
  • Providing Performance Appraisals
  • Retaining Winning Talent
  • Retention: Attracting and Keeping Your Best
  • Sales Training Series
  • Senior Team Alignment
  • Supporting Change
  • Training Managers to Train
  • Understanding Self and Others
  • What Customers Really Want

 

Speaking Topics:

  • Attracting and Retaining Accountable Employees (45-120 min.)
  • Behavior in the Workplace (30 min – full day)
  • Building Trust in Your Organization (60-120 min.)
  • Determining the Culture of Your Organization (90-120 min.)
    The Difference Between Great Managers and Average Managers (90-120 min.)
  • Increasing Employee Engagement (45-120 min.)
  • Increasing Your Customer Satisfaction Scores Today (90-120 min.)
  • Increasing Your Personal Success (45-90 min.)
  • Increasing Your Sales and Customer Service Skills Today! (45-120 min.)
  • The Leadership Challenge: How to Get Extraordinary Results from Ordinary People (45-120 min.)
  • Quit Telling Me What to Do! (based on Pat’s book, 45-90 min.)
  • The Seven Traits of Effective Leaders (90 min.)