Managing Work Expectations
Transforming Attitutudes

Adventures in Attitudes®
Adventures in Attitudes® Participant Guidebook (Product No: U-171)
Adventures in Attitudes® Trainer's Kit (Product No: B-171)
Adventures in Attitudes® Trainer's Kit includes: One Facilitator's Manual, one Participant's Guidebook, one set of Affirmation cards, one stopwatch, and a sturdy canvas bag.

Employee attitude is increasingly cited as the number one performance-related issue of companies, both large and small. Coping with the continuous changes of the downsized, team-oriented, and increasingly diverse workplace has left many people confused, fearful, and sometimes angry. As attitudes deteriorate, so do commitment, loyalty, and performance.

Adventures in Attitudes® is an empowerment strategy for today's workplace. It's designed to help employees understand that how they perceive and respond to events around them is their choice. It's key to establishing personal responsibility and accountability in the midst of change. And it's critical in turning passive resistance into high-energy performance.

Join over Four Million People Who've Experienced this Life-Changing Program
Adventures in Attitudes® is a time- tested human relations program that will:

• create a climate of empowerment, not compliance
• increase self-awareness and affirm strengths, talents, and abilities
• transform negative attitudes into positive ones
• foster communication and teamwork
• inspire leadership and innovation
• reduce stress and conflict
• achieve new levels of performance through goal-setting techniques

Adventures in Attitudes® Audio Album (Product No: D-170)
Use these 25 messages and insights from Bob Conlink, creator of Adventures in Attitudes®, to encourage and sustain positive employee attitudes and performance. Four Audiocassettes.

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To avoid the peaks and valleys of productivity created by high stress levels, you need employees who know how to balance the urgent demands of work life and personal life. Even when things are going smoothly, the cumulative effects of day-to-day stressors affect the way people behave. The Coping & Stress Profile® is a unique learning instrument that connects stress and coping in four life areas: Personal, Work, Couple, and Family. Learners gain important insights into how stress in one area impacts other areas; how coping resources in one area impacts other areas; how coping resources in one area can be used to decrease stress in another; and how stress, coping resources, and overall satisfaction are closely related.

Discover the Power of Relationship Coping Resources
Research shows that people who develop and use relationship coping resources manage their stress far more effectively than people who rely only on personal coping resources like diet and exercise. The four key relationship coping resources are:

Problem solving: The ability to deal directly with problems and make positive changes to resolve them
Communication: The ability to honestly share thoughts and feelings with others to promote mutual understanding
Closeness: A comfort level with others and the ability to connect with people
Flexibility: An openness and ability to respond to change

Improve Performance and Increase Life Satisfaction
The Coping & Stress Profile® helps people in organizations

• discover individual stress issues in each life area
• capitalize on coping strengths to manage stress
• learn to minimize or eliminate common, daily stressors
• identify areas for coping skills improvement
• develop flexibility in responding to change
• communicate more effectively to improve problem-solving
• build mutually supportive relationships

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DiSC® Classic
DiSC® Classic (Product No: C-888)
DiSC® Classic Facilitator's Kit (Product No: B-888)

The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the DiSC® Classic has unlocked the door to productive communication and relationships for nearly 40 million people through its DiSC® Dimensions of Behavior learning approach.

Setting the Standard for DiSC® Learning
DiSC® Dimensions of Behavior provides a nonjudgmental language for exploring behavioral issues. It helps people explore behavior across four primary dimensions:

• Dominance
• influence
• Steadiness
• Conscientiousness

DiSC® Classic is a multi-level learning instrument that helps individuals assess to what degree they utilize each Dimension of Behavior in a situation. The instrument then provides feedback designed to help people in your organization:

• build productive teams
• develop effective managers
• train a powerful sales force
• improve customer service
• ease frustration and conflict

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Learn practical behavioral approaches for successfully managing and motivating others using DiSC® Management Strategies.
Learn DiSC® strategies for managing people in today's fast-paced work environments. DiSC® Management Strategies can help anyone who works with and through others to:

• improve communication
• increase productivity
• promote self-awareness and acceptance of differences
• enhance individual and team performance
• reduce conflict

DiSC® Management Strategies can be taught in two days or in four modules over time. The program delivers practical information on:

• managing self
• managing others
• managing the job
• managing performance

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Gain the competitive advantage of DiSC® and improve the effectiveness and adaptability of every member of your sales team.
DiSC® Sales Strategies helps both new and experienced salespeople to:

• keep the focus on customer needs
• create and maintain relationship-based sales
• meet sales goals by developing competencies in a wide variety of selling situations
• reduce direct sales costs by increasing sales call effectiveness

DiSC® Sales Strategies can be taught in two days or in six modules over time. The program covers five key sales areas:

• Increasing sales through adaptability
• The influence of styles on selling and buying
• Identifying your customer's DiSC® Dimensions of Behavior
• Strategies for adapting to your customer
• Letters, one-on-one, and group selling

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Dimensions of Leadership Profile®
Dimensions of Leadership Profile® (Product No: C-278)
Dimensions of Leadership Profile® Facilitator's Kit (Product No: B-278)
The Dimensions of Leadership Profile® Facilitator Kit includes: One Facilitator's Manual, a fully scripted seminar, one highlighter, overhead masters and reproducible handouts, research and technical background, and two profiles.

Collapsing organizational hierarchies and increasing workforce diversity has dramatically altered our understanding of leadership. Leadership is no longer seen as one defining role atop the business pyramid, but as a relationship between leaders and followers. Today, leaders come in many varieties, from charismatic visionaries to quiet team players. Leadership is understood in its multiple dimensions, with leaders and followers interchanging roles as the situation demands.

The Dimensions of Leadership Profile® is designed to strengthen your organization in three ways:

1. Discover how you want to lead. You'll better understand how you are likely to make use of a leadership opportunity. You'll see how you contribute to a group's success and learn how to better plan for your own leadership development.
2. Learn what kinds of leaders you want to follow. Find out what people need and want in a leader. Discover the kinds of leadership they want to support. Results offer valuable feedback to company leaders, helping them to see how others perceive their contributions.
3. Determine the dimensions of leadership needed by your organization. Every organization is faced with unique challenges, each of which may require a different combination of leadership skills. With the insights gained from the Dimensions of Leadership Profile, you can more purposefully recruit and encourage potential leaders to contribute where needed.

Discover the Twelve Dimensions of Leadership
The Dimensions of Leadership Profile® allows learners to explore leadership from one of three points of view: self as a leader, another person as a leader, or the need for leadership. The profile then guides learners in their personal assessment of four broad aspects of leadership: Character, Analysis, Accomplishment, and Interaction. Finally, learners determine how they view twelve specific dimensions of leadership:

• Enthusiasm
• Integrity
• Self-renewal
• Courage
• Perceiving
• Judgment
• Performing
• Problem solving
• Team building
• Collaboration
• Inspiring
• Serving others

Develop Leaders at All Levels of the Organization
The Dimensions of Leadership Profile® helps people in your organization:

• discover personal leadership characteristics
• define the primary qualities needed by leaders
• develop an understanding of the leader-follower relationship
• encourage acceptance of different approaches to leadership
• match leadership approaches to organizational needs
• meet the challenges of today's team-oriented workplace
• recognize the strengths in shared leadership

 

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Designed to help individuals look honestly at themselves to identify attitudes and behavior that stand in the way of teamwork, the Discovering Diversity Profile® provides a safe way to explore the complex, powerful issues surrounding diversity.

Build a Bridge to Understanding
The Discovering Diversity Profile® is completely confidential and provides an effective tool to help employees explore diversity in the following key areas:

Knowledge: Discover what they actually know about differences by looking at stereotypes and at the source of their knowledge or information

Understanding: Decipher their level of awareness and explore their willingness to put themselves in a position to feel what others may be feeling

Acceptance: Examine their patience and regard for respecting different beliefs and behaviors

Behavior: Assess how they act out their attitudes toward others, their flexibility and openness in dealing with others, and their self-awareness of patterns of interaction

Gain Insight, Take Action, Value Diversity
The Discovering Diversity Profile® helps people in your organization:

• discover their personal comfort level with people different from themselves
• understand the impact of their behavior on others
• assess the accuracy of their knowledge about differences
• limit the influence of stereotypes
• reduce conflict
• transform knowledge into acceptance and empathy
• embrace diversity as a source of organizational strength

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A Way to Understand Yourself and Others
I-Sight® is a unique learning profile developed for young people from ages 12 to 18. Using the DiSC® Dimensions of Behavior model - a reliable approach to understanding human behavior - I-Sight® creates positive self-awareness and understanding of others by helping young people recognize and accept behavioral differences.
I-Sight® provides a guided exploration of behavior across four primary dimensions, described in fresh, easy-to-understand language:

• D: Direct and Active
• i: Interested and lively
• S: Steady and cooperative
• C: Concerned and correct

I-Sight® Instructor's Manual (Product No: B-230)
The I-Sight® Instructor's Guide helps facilitators effectively administer the I-Sight® profile in the classroom or with youth groups. The guide includes information on the DiSC® Dimensions of Behavior model; administration and interpretation guidelines; five flexible, interactive 50-minute modules; optional activities; and reproducible handouts.

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Explore Three Key Aspects of Learning
The Personal Learning Insights Profile® is a cognitive learning tool that helps people identify and understand how they experience, process, organize, store, and retrieve information. The profile provides a valid, reliable framework for exploring three important aspects of cognitive learning:

Learning Purpose: Do you enjoy learning when you can use new information to address immediate needs, or do you enjoy learning for the sake of learning?

Learning Structure: Do you want information presented in an organized framework, or do you want to organize information yourself?

Learning Activity: Do you like group learning experiences, or do you prefer to learn independently?

The Personal Learning Insights Profile® is a flexible, multi-purpose tool that helps individuals and facilitators clearly understand and communicate different learning needs, develop effective formal learning opportunities, and capitalize on informal learning across a wide range of applications:

• Personal and career development
• Management and leadership development
• Communication skills
• Team building
• Coaching and mentoring
• Performance improvement
• Group facilitation skills

Light the Way to Individual, Team, and Organizational Learning
The Personal Learning Insights Profile® helps people in your organization to:

• understand what motivates them to learn
• recoginize how they prefer information to be presented
• discover activities that enhance learning effectiveness
• develop action plans to maximize learning
• design learning resources and experiences that meet diverse needs

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Personal Listening Profile®
Personal Listening Profile® (Product No: C-217)
Personal Listening Profile® Facilitator's Kit (Product No: B-217)
The Personal Listening Profile® Facilitator Kit includes: One Facilitator's Manual, a fully scripted seminar, overhead masters and reproducible handouts, research and technical background, and two profiles.

Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile® helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

Discover the Impact of Five Listening Approaches
It's estimated that people screen out or change the intended purpose of what they hear in over 70 percent of all communications. The biggest factor contributing to such miscommunications is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile® describes five listening approaches:

Appreciative: Listens in a relaxed manner, seeking enjoyment, entertainment, or inspiration

Empathic: Listens without judging, is supportive of the speaker, and learns from the experiences of others

Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas

Discerning: Listens to get complete information, understand the main message, and determine important details

Evaluative: Listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs

Match Listening Approaches to Communication Needs
The Personal Listening Profile® helps people in your organization:

• discover their natural approach to listening
• capitalize on their listening strengths
• learn how different listening approaches impact listening effectiveness
• improve their ability to understand the purpose of different communications
• use listening approaches appropriate to the situation
• overcome listening barriers and reduce conflict
• enhance individual and team performance

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DiSC® Learning - Simplified!
The Personal Profile System® Online capitalizes on the power of the Internet to provide organizations with a reliable, convenient, and user-friendly tool that people can use to:

• improve communication
• foster teamwork
• reduce conflict
• manage stress

Personal Profile System® Online provides the anytime, anywhere learning experience that today's fast-paced, widespread workforce demands. Now people can experience confidential, research-based DiSC® learning where and when they want. Computerized scoring ensures greater accuracy and takes only 10 minutes to complete. What could be easier?

Personalized Report Provides Immediate Insight
The Personal Profile System® Online provides detailed information to help people apply DiSC® learning immediately at work or at home. Feedback includes:

• personalized DiSC® profile
• detailed information on DiSC® dimensions
• intensity index
• classical profile pattern

The 14-page report can be reviewed online and is accessible via the Web for two weeks.

PC Requirements:
Microsoft Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, or Windows XP
Microsoft Internet Explorer 4.0 or higher or Netscape Communicator 4.0 or higher
Adobe Acrobat Reader version 4.05 or greater (to view and print report)
Internet connection 56K or greater
Browser Cookies must be enabled
JavaScript must be enabled

MAC Requirements:
Mac OS 8 or greater
Microsoft Internet Explorer 4.0 or higher or Netscape Communicator 4.7 or higher
Adobe Acrobat Reader version 4.05 or greater (to view and print report)
Internet connection 56K or greater
Browser Cookies must be enabled
JavaScript must be enabled

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Discover the Right Roles for the Right People
The Team Dimensions Profile® identifies four key roles in innovative team performance:

Creator: Generates original concepts, goes beyond the obvious, and sees the big picture. Hands off tasks to an Advancer.

Advancer: Recognizes new opportunities, develops ways to promote ideas, and moves toward implementation. Hands off tasks to a Refiner.

Refiner: Challenges and analyzes ideas to detect potential problems and may hand plans back to an Advancer or Creator before handing off tasks to an Executor.

Executor: Lays the groundwork for implementation, manages the details, and moves the process to completion.

The profile uses the "Z Process" to map the flow of assigning roles, completing tasks, and handing off tasks to other team members. Using the four Team Dimensions Profile's roles in the "Z Process" gets new teams moving forward quickly and gets current teams unstuck.

Capitalize on Individual Strengths for Total Team Performance
The Team Dimensions Profile® helps teams in your organization:

• identify individual strengths and approaches to teamwork
• clarify team members' roles
• reinforce the contributions of every team member
• reduce project cycle time and increase productivity

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Time Mastery Profile®
Time Mastery Profile® (Product No: C-246)
Time Mastery Profile® Facilitator's Kit (Product No: B-245)
The Time Mastery Profile® Facilitator's Kit includes: One Facilitator's Manual, a fully scripted seminar, overhead masters and reproducible handouts, research and technical background, and two profiles.

Setting priorities and managing time effectively is basic to managing individual and organizational performance. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today's less structured, information-driven workplace. Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to meet individual needs.

Personal Assessment and Action Planning in One Time Management Resource
The Time Mastery Profile® is a unique tool that provides people with a complete, self-directed assessment of their current time management effectiveness. Learners then use the built-in workbook as a framework to develop customized strategies for skills improvement in twelve key areas:

• Attitudes
• Goals
• Priorities
• Analyzing
• Planning
• Scheduling
• Interruptions
• Meetings
• Correspondence
• Delgation
• Procrastination
• Time Teamwork

The Time Mastery Profile® also helps people to more effectively use planners, calendars, and other time-management tools to accomplish more and find greater balance in their daily lives.

Put Time on Your Side
The Time Mastery Profile® helps people in your organization:

• discover their time-management strengths
• develop new skills for improved performance
• focus on priorities
• increase productivity
• meet customer needs
• respond to opportunities
• reduce stress